GENERAL FAQ
For your convenience, this page has been developed so that some of your more
common queries can be answered quickly. If you have a more specific
question or a concern which is not covered in this page, please
Contact Us. We shall look forward to hearing
from you.
This page is composed of the following sections:
1. General
At Kudos we pride ourselves in offering you the best possible service.
- You are our primary concern…
At Kudos, we aim to provide complete customer satisfaction in every aspect of your online shopping experience and purchase. As well as delivering
high quality products at competitive prices on secure networks, we are delighted to offer more than you expect. In the continuous effort to improve
our assistance to you and strengthen our relationship with you as a customer, your queries, concerns and recommendations matter. Please
Contact Us
and we promise to deal with each individually and in an efficient and constructive manner.
- You pay the lowest price possible –
We use our many years of retail experience and continuously strive to source the best quality products at the best value available. Kudos is capable
of offering product ranges at highly competitive prices as we order in vast quantities and, being an Internet-based company, experience less overheads.
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Putting YOU as our primary concern…
We hope and trust that as a first time visitor to Kudos, you shall be accredited with a warm welcome, through an attractive yet highly user friendly site. It is
our aim to create not only individual sales, but long lasting relationships, through which your trust in our product and service shall grow. The Kudos team
guarantees that you will receive a reply to all emails and we shall seek to provide you with the best and most personalized service available. This level of
dedication is necessary in order to parallel or complement our quality products.
Sourced from all over the world, strong commercial connections have enabled us to offer you the finest products that are of the highest quality while being both
contemporary and supreme value for money. Collectively, we strive to maintain a standard wherein our advantage over competitors is all-encompassing, composed of
an excellent customer service, high quality products at competitive prices and an efficient site with a swift delivery service. Central to this goal is you and we
appreciate any comments you may wish to make at Contact Us.
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Ensuring our system is as trustworthy as us…
As a reputable and well-established internet company, we are well aware of the potential security threats on e-commerce. In response, we take the security of our
customers and transactions very seriously and ensure that shopping online with Kudos is safe and trustworthy.
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All our transactions are secured and supported by Worldpay systems
and consequently no credit/debit card details are stored on our
server. Any other details that may be requested are solely for the
purpose of creating a better service for you, our customers, and
we promise that they will not be divulged to third parties of any
nature.
We aim to have an easy and efficient checkout system. When making
your first purchase from Kudos you will be asked to register with
a unique password: future sales will be made more convenient as
your details will be stored and won't have to be entered again.
We feel that it also strengthens our relationships with customers
and allows communication of offers and gift ideas in the future.
The shopping basket is a relatively standard feature that enhances
and simplifies shopping with Kudos. The concept is similar to that
of having somewhere to store your potential purchases whilst you
browse further.
Simply click on the ‘Add to Basket’ button when you see it beside
a product:
Items in the shopping basket can be deleted by clicking on the “Remove”
text link, situated to the right of the respective product. If you
wish to purchase the items in your shopping basket use the 'Checkout'
button which leads to the payment pages.
2. Products
Looking for something?
At Kudos, we promise to do our best to help you find your perfect match. If you are looking for something in particular and are experiencing difficulty in finding it, please
Contact Us
and tell us exactly what you desire. Please use the search tool at the top right hand side of the page.
Pride in Product…
Through our personalized customer service, we hope to form long lasting relationships with customers and not just individual sales. Consequently, we find it necessary to provide you with
quality products in flawless conditions, so that your trust in us can develop.
Care is taken when we write our product descriptions and we guarantee that the information is as accurate as possible and more importantly, our customers receive all that they expect.
Describing descriptions…
Attributed to each of our product images are two descriptive scripts. On the category pages, a somewhat generic, flowery description is displayed to complement the product. Once this
image is selected and the respective “Read More” page is generated, you will see a more detailed, technical description.
We try to make these descriptions as self-explanatory as possible however, if you would require more detail or do not understand some of the terms used, please
Contact Us and we will be delighted to answer your queries.
3. Ordering & Payment
How it works…
As a leading online retailer and one which concentrates on our customer
service, we have developed a flowing, user-friendly website that
allows orders to be made with ease and efficiency. Firstly, the
customer can browse the site and hopefully find exactly what they
are looking for. At the end of their visits, the product(s) should
be added to their Shopping Basket. Please visit the following link
to learn about the Shopping Basket (General:
Question 5).
The sub-total cost of your shopping basket contents (displayed at
the bottom right of the page), shall be automatically re-calculated
when a new item is added. When checking out you may wish to select
the “Gift wrap my purchases” tick box. Following this action,
the updated price will be displayed. If you are fortunate enough
to have a Promotional Code, you may experience the benefits on this
page, by entering it in the bottom text box and clicking “Submit”.
After you have confirmed your order our site will direct you to
a secure page on WorldPay’s server, wherein you may enter payment
details safely. If the payment details have been verified successfully,
then on return to the Kudos site, you shall be informed that the
transaction has been completed. Consequently, we shall take over
responsibility of the order process!
Payment Preferences…
For your convenience, we do our best to offer a selection of ways
in which a payment can be made to Kudos. Online via WorldPay or
send us a Sterling cheque or bankers draft.
World Wide…
As a global internet company, Kudos welcomes orders from most countries
worldwide. You may select your preferred currency at the top right
of the page.
Duty Free?…
There is no extra duty or tax payable on any goods that are purchased within the European Union. In relation to those purchased outside the European Union, there may be local taxes incurred,
however no U.K. tax charges will be paid on such orders.
All types of “Flexible friends”…
As a well-established internet company, Kudos are willing to accept
all major credit cards: Mastercard, Visa, Switch, etc. On WorldPay’s
secure payment page, you will see the selection of permitted cards
and be prompted to select your personal preference.
Safety first…
As a reputable and well-established internet company, we are well
aware of the potential security threats on e-Commerce. In response,
we take the security of our customers and transactions very seriously
and ensure that shopping online with Kudos is safe and trustworthy.
All our transactions are secured and supported by Worldpay systems
and consequently no credit/debit card details are stored on our
server. Any other details that may be requested are solely for the
purpose of creating a better service for you, our customers, and
we promise that they will not be divulged to third parties of any
nature.
Where in the “Order Process” is my order?...
After you have placed an order, the Kudos team will perform standard security procedures on your address details and if satisfactory, you will receive confirmation by email that the order has
been accepted by Kudos. Within a short period of time, you shall receive a further email informing you that your goods have been dispatched.
These are two standard and generic communications, however, at Kudos
we believe in an interactive service and so very often you will
be emailed personally by one of our representatives. Similarly,
if you should have any concerns or queries during the order process,
we would strongly encourage you to Contact
Us and we will reply as soon as possible.
4. Shipping / Delivery
The eagerly anticipated products…
Your Kudos order will be accepted/rejected on the next working day
at the latest (this excludes banks holidays). If in stock, the goods
will be dispatched within 48 hours. Residents within the U.K. should
expect to receive delivery within 7 days of ordering. Additionally,
customers outside the U.K. should expect delivery between 12-14 days
from the date they have been dispatched. Respectively, you will
be contacted and notified as to when your order has been accepted
and consequently dispatched. If there is the unlikely event of a
delay, you will be quickly contacted and informed of its nature.
Trusted…
For the security of all deliveries, all orders over £30 will require a signature upon delivery. We most commonly use three widely recognized and well-tested delivery services. Two of these apply
to deliveries within the U.K. Orders over the value of £30, are delivered by Royal Mail First Class Signed For. Additional next day services are available at checkout.
Alternatively, orders above this value will be delivered using Royal Mail Signed for or Royal Mail Special Delivery, depending on weight. Lastly, all orders outside of the U.K. will be carried
using the International Signed For Service.
Ready to go…
As standard, packaging refers to all items being securely packaged and this service is free.
Postage costs relative to your particular order shall be viewed at the payment page of the order process before you perform the transaction. They range from as little as £1 within the UK and £2
outside the UK.
Going on holiday?...
If there is a certain date on which delivery would be more convenient for you, we shall delay dispatching the goods and ensure they arrive on that day. This service is appreciated in the event of
customers leaving their homes on holiday or for other reasons. It may also be appropriate for birthday surprises.
Within the online ordering process, there is a comments box on the address page. Please indicate here if you would like us to delay delivery for any length of time. Alternatively you can contact
us directly and advise us on delivery of the respective order.
Empty house?...
If no one is home at the time of delivery, the postman will leave
a card, stating that the package has been returned to your region’s
local sorting office. It will remain there for personal collection.
You may be required to produce I.D. on collection.
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